Terms & Conditions

By placing an order with Pixsolute Photography LTD to carry out any work you agree to the following Conditions. These terms and conditions may be subject to change at any time- with prior notice.

General Terms & Conditions

  • Pixsolute Photography LTD owns the copyright to all images and may use them for advertising and promotional purposes without prior consent. When purchasing our high-resolution CD package you will be given a license, which authorizes you to use the images solely for personal use. There will be no refunds given when purchasing a high-resolution CD.
  • Pixsolute Photography LTD photo sessions may involve physical activity. This is undertaken at your own risk.
  • Payments are to be made in full when the order is placed.
  • Images can be uploaded to the Internet so family members can view them.
  • When orders are placed Pixsolute Photography LTD, in turn, create commitments with their suppliers, therefore, refunds or changes to orders can only be made within 48 hours of the order date.
  • If an order is cancelled within 48 hours the refunded amount will exclude a £50 service charge.
  • In the event of the customer being disappointed with the printed images, Pixsolute Photography LTD will offer to either re-edit the images or repeat the photo-shoot free of charge. This will be subject to the nature of the problem.
  • An order must be placed before booking your next photo-shoot or the event date.
  • Please remember that children under the age of 18 need to be accompanied by an adult.
  • We do no longer accept cheques, SOLO/AMEX and Dinners cards as payment methods.
  • Privacy Policy: We do not store credit card details nor do we share customer details with any 3rd parties.
  • Delivery Policy: Your images and products will be ready to collect from our studio 2 weeks after your viewing session.
  • Refund Policy: We ask all our clients for a £25 booking deposit when booking an appointment. The deposit is taken and credited to the client’s account with us. At the time of the viewing, most customers use the booking deposit as part of payment of their order. If an order is not placed, then the deposit is returned to the customer at the time of the viewing session. We ask to give at least 72 hours notice to cancel or re-schedule an appointment if not, the booking deposit becomes non-refundable.

Terms & Conditions specific to Property Photography and floor plan services

By instructing Pixsolute Photography LTD to carry out any work you agree to the following Conditions. An instruction can be by email or over the phone. These terms and conditions may be subject to change at any time- with prior notice


  • Upon instruction, you agree to pay our fee unless the fee has been exempted in writing beforehand.
  • After completion of the instruction, an invoice will be raised and sent via email. This must be paid within 14 days from the invoice date.
  • Failure to pay within 14 days from the invoice date will incur a penalty of 10% on top of the previous invoice amount for every 14 days from the invoice date.
  • All invoices will be via email, paper invoices, however, are available upon request.
  • All prices quoted are subject to VAT and will be clearly displayed on the invoices.
  • Payment can be made via bank transfer.
  • Bank transfers must be followed up by an email to notify us payment has been made.
  • The client accepts all liability for costs involved in third-party debt recovery in the event of failure to pay within 6 months from the invoice date.

Appointments and cancellations

  • Whilst we aim to gain access to a property as soon as possible, no guarantees can be made as to how quickly we can carry out work. It is advised that our client checks availability before making any promises to vendors.
  • Pixsolute Photography LTD reserve the right to refuse an appointment, this may be for a variety of reasons however we do not need to explain why a refusal is made.
  • All appointment times are approximate unless specifically agreed otherwise. Even if a specific appointment time is agreed- factors such as traffic may mean Pixsolute Photography LTD may not always be able to stick to a time exactly
  • We understand changes may be required due to your own/the vendor’s needs. Therefore although cancellation is preferred with one working days’ notice- there will be no fee for cancellation up to one hour before the agreed appointment time by phone. The fee in full will still be payable if our agent arrives at a property or key collection to then be informed of a cancellation.
  • Pixsolute Photography LTD reserve the right to cancel an appointment at any time.

Property Condition/weather conditions

  • We strongly advise our clients to request the property is cleaned and tidied by the vendor/tenant before our visit.
  • Pixsolute Photography LTD accepts no liability for refunds for poor photographs caused by untidy/unclean properties. The same applies to any unsightly objects in view of the photographs both to the interior and/or exterior of the property.
  • Although registration plates will be blanked out- we also recommend cars be removed from driveways in time for the external shot.
  • Unless specifically requested by the client we will not be blurring faces appears on the photographs that are hanging/standing inside the house.
  • If a property is deemed to untidy/unclean for photographic purposes, Pixsolute Photography LTD will attempt to create the floorplan if suitable but come back another time for the photographs. This will incur the full fee for the photography only service to be paid separately for the specific instruction.
  • Pixsolute Photography LTD may cancel an appointment if weather conditions interfere. Particularly for external shots- if weather conditions prevent external shots from being taken, we will continue with all internal work and re-visit the property at a later date for the externals. There will be no additional fee for re-visits due to weather impact.

Floorplan information

  • Floor Plan measurements are approximate and are for illustrative purposes only.
  • While we do not doubt the floor plans accuracy, we make no guarantee, warranty or representation as to the accuracy and completeness of the floor plan.
  • You or your advisors should conduct a careful, independent investigation of the property to determine to your satisfaction as to the suitability of the property for your space requirements.

Delivery and usage of media

  • All media is to be supplied by Pixsolute Photography LTD via email unless otherwise requested. It is, therefore, crucial for you to supply us with your email address at the time of instruction.
  • Although in most circumstances media will be supplied the day of the appointment, we aim to deliver all media at the latest time of 24 hours from the visit to the property to carry out the work.
  • Please also bear in mind that if agreed that media will be supplied the same day, this is based on the end of the working day which may or may not be later than that of the client’s.
  • The copyright for all images remains with Pixsolute Photography LTD, and as such may be used by ourselves for commercial purposes.
  • If more than one client instructs Pixsolute Photography LTD for the same property, separate photographs will be taken for each client. The same floorplan may, however, be issued to all clients.

All Terms and Conditions are accurate as of the most recent update on 03/01/2018.

Terms for Like us on FaceBook and WIN

Like our Facebook page to be in the chance of winning* a pair of ODEON cinema ticket vouchers every month.

*You can take part in this from anywhere in the world, but considering the nature of the prize, it is only beneficial for a UK residence where this particular ODEON cinema vouchers can be redeemed.Therefore when winners are selected at random if it doesn’t fall onto a UK resident, we will select again until it goes to a UK resident.
There are 2 individual vouchers given to the winner which can be redeemed together or individually and will have a validity period of minimum 60 days.
At the time of the selection/draw, you must be on our Facebook fans list in order to be entered into the draw.
One person has the chance of winning the prize again for next month as this will be an ongoing promotion until further notice is given. Pixsolute Photography LTD has rights to withdraw the promotion anytime without prior notice to the audience.

We may not be able to see everyone who likes our page depending on their own privacy settings on Facebook. Please make sure that your privacy settings allow us to see that you like our page in order to be entered into the draw.

This promotion is solely offered to you by Pixsolute Photography LTD, neither Facebook nor ODEON are affiliates of this promotion.